White Label - Not showing client's dashboard

When a member reports that he created a white label and a sub-user account but couldn't see anything when he tried logging into it. Check first if the sub-user is linked with a company. Please see the image below as an example:

https://kallzu.zendesk.com/attachments/token/2sUrQplguj6CuCqDouT1f5fLi/?name=inline1224148143.png

Member sometimes forgets to link the company to the sub-user account which is why they cannot see the dashboard of their client. 

If the client mention which company should be linked to the sub-user they have created, you can edit the sub-user account to link it and asked the member to try it out again.